Conditions and Privacy
By using the Northern Suburbs Timber Flooring website (our website), you are deemed to have agreed to these Conditions. If you do not agree with these Conditions, you do not have the right to access or otherwise use our website and, accordingly, you should not do so. We may change these Conditions at any time, with or without cause, and without actual notice to you. Such changed Conditions shall be posted on our website. You should check these Conditions periodically for changes prior to using our website. By using the Site following any modifications to these Conditions, you agree to be bound by any such modifications.
Our website is intended and directed to residents of Australia and New Zealand and all advertising and claims contained in the Site are valid only in Australia and New Zealand.
1. Product Descriptions
We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on our website are accurate, complete, reliable, current, or error-free. We may, at any time and without notice to you, discontinue any of the products or services currently available on the website.
All prices indicated for products available via our website are the full price (where applicable) at the current rates and are inclusive of GST and delivery charges. The total cost of your order is the price of the products ordered and delivery charges.
3. Purchase Related Policies
The products and services available on our website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.
We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Conditions.
4. Placing an Order and Order Acceptance
Orders placed on the website will be subject to Northern Suburbs Timber Flooring’s conditions of supply.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.
You may pay using any of the methods specified in the Payment section of our website. You confirm that the payment method that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
6. Risk of Loss
Risk in the goods will pass to you upon delivery to you.
We will deliver the goods in accordance with the delivery option selected by you during the order process. See Delivery section of our website. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.
8. Returns and Cancellations
Subject to your rights at governed by Australian law, we will only accept the return of products if the products were damaged or faulty at the time of delivery to you, in which case we will (at our option) replace the products or credit your account with a full refund; or
we accept that you have received a product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect product with the correct product or credit your account with a full refund. You may not return or cancel your products or order because you change your mind.
You must pay all costs of returning products to us, however, we will refund those costs if we accept the return of products under clause our conditions. All products returned must be in their original condition and packaging (except for defective or faulty products) along with any accompanying accessories and an explanation for returning the products. If we do not accept the return of products under our conditions we will contact you to before taking further action.
9. Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with Section 5. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us immediately on the details at the conclusion of this page.
10. Intellectual Property
Unless otherwise provided, all copyright and trade marks in the material on the website are owned by or licensed to Northern Suburbs Timber Flooring. Except as permitted by the Copyright Act 1968 (Cth), no part of the website, or its contents, may be modified or reproduced by any process without the written permission of Northern Suburbs Timber Flooring.
11. Your Obligations and Responsibilities
12. Limitation of Liability
To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we or any of our business partners, or any of our or their respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing, transmitting or distributing the site or any product sold through the site, or any part thereof, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the site or any content, products or services made available or listed on it, whether for breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. In the event the foregoing limitation of liability is held to be unenforceable for any reason, then our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of our website. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
What information do we ask to collect?
We ask to collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number and, when completing a purchase, your credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions; Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails; The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: You may opt out from receiving future emails at any time by using the unsubscribe feature on our website.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and payments are handled by the highly secure company PayPal. After a transaction, your payment information (credit cards, financials, etc.) will not be stored by us. We do however keep a record of your name, delivery address, email address, telephone number and your order details for future reference and to improve your subsequent user experience of our site.